What is a necessary step when recognizing critical incidents?

Documenting the incident is essential when recognizing critical incidents because it ensures that there is a clear and accurate record of what occurred. This documentation serves several important purposes: it helps in identifying patterns or recurring issues, it can be used for analysis to improve future responses, and it provides a factual basis for any necessary follow-up actions or investigations. Effective documentation includes noting the specifics of the incident, such as timing, location, individuals involved, and the context, which aids in understanding the situation and improving future practices.

While resolving the issue, communicating with the public, or waiting for further instructions are important considerations in crisis management, they do not replace the critical need to document the incident accurately. Without proper documentation, it can be challenging to assess the overall impact of the incident or to take informed action moving forward.