Which approach helps to build trust between Support Brokers and clients?

Involving clients actively in planning their care is essential for building trust between Support Brokers and clients. This approach ensures that clients feel valued and respected as proactive participants in their own care management. When clients are included in decision-making processes, they are more likely to feel a sense of ownership and empowerment over their services, which fosters a collaborative relationship. This participation helps to establish open lines of communication, allowing clients to express their needs, preferences, and concerns, thus enhancing trust. As a result, clients are more inclined to share important information and collaborate effectively with their Support Brokers, leading to improved outcomes in their care.

In contrast, providing minimal information about services, controlling the communication process, or limiting client input diminishes the opportunity for clients to engage meaningfully with their care. Such practices can create barriers between the Support Broker and the client, leading to misunderstandings and a lack of trust.