Who is responsible for providing Human Resources (HR) support in the context of support services?

The responsibility for providing Human Resources (HR) support in the context of support services typically falls on Support Brokers. Support Brokers are primarily tasked with helping individuals navigate and access the services they need, which often includes understanding workforce dynamics and advocating for the appropriate employment and support resources for clients. Their role involves not only connecting individuals to services but also understanding the HR aspects of those services, including recruitment, staff training, and compliance with employment regulations.

Support Brokers bridge the gap between the individuals needing supports and the services available, which often include hiring and managing staff such as caregivers or support workers. They play a critical role in ensuring that the personnel involved in providing care and support are adequately trained and fit the needs of those they serve.

Case Managers typically focus on coordinating services and ensuring individuals receive the appropriate level of care and support, but they do not usually handle HR functions. Financial Managers are more involved with budgeting and fiscal responsibilities connected to support services rather than HR tasks. Policy Advisors work on regulations and guidelines at a higher level and do not usually engage in day-to-day HR functions within support services. Thus, Support Brokers are specifically positioned to take on the HR-related responsibilities that facilitate effective support delivery.