Who is responsible for recognizing critical incidents?

Recognizing critical incidents is a shared responsibility that involves both the CCS (Consumer Care Specialist) and the Support Broker. Each plays an essential role in ensuring the safety and well-being of individuals they serve.

The CCS typically has a comprehensive perspective on the individual’s overall care and services, enabling them to identify any situations or changes that may be critical. Their training and ongoing engagement with the individual allow them to recognize trends, catches, or signs that may indicate a critical incident.

The Support Broker, on the other hand, has a closer interaction with the consumer's daily life and needs. They are attuned to the consumer's personal experiences and challenges and can identify incidents that may not be visible to others. By maintaining a relationship based on trust and communication, the Support Broker is often in a prime position to recognize when something may be going wrong and needs immediate attention.

Together, both the CCS and Support Broker contribute to the critical incident recognition process, ensuring that no aspect of the individual’s well-being is overlooked. Their combined insights and observations are crucial for fostering a supportive and responsive care environment.