Who provides oversight for the quality of the services being delivered?

The participant is the individual who receives services and therefore has the most insight into the quality of those services. They have firsthand experience with the services provided and can assess their effectiveness and suitability for their personal needs. This perspective is crucial for ensuring that the services align with their preferences and expectations.

While providers, support brokers, and coordinators play important roles in facilitating and managing services, the participant’s feedback and personal evaluation are vital for maintaining and improving service quality. They are in the best position to identify any issues or areas for improvement based on their experiences, making their input essential for oversight in service quality.